Refund & Return Policy

Last Updated: May 2026 | Applicable to All B2B Wholesale & OEM Orders of Marrant

Marrant is a professional leather bag manufacturing factory focusing on men leather briefcases, business backpacks, crossbody bags and travel leather bags. We strictly comply with international trade standards to provide transparent, fair and standardized refund and return services for global wholesalers, distributors, brand purchasers and B2B cooperative clients. This policy applies to all bulk orders, sample orders and customized orders placed on our official website mvabag.com.

2.1 General Return Eligibility

To apply for return or refund, all B2B orders must meet the following eligible conditions:

• Valid Application Period: Buyers can submit return applications within 15 working days after receiving the goods. Any application beyond the time limit will not be accepted without quality certification.
• Undamaged Product Condition: Returned bags must keep intact original packaging, unused appearance, complete accessories, no manual damage, no secondary scratch and no water stain.
• Quality Problem Certification: For factory quality defects (broken zipper, stitching error, leather crack, wrong size), buyers need to provide clear photos and short videos as proof.
• No Unauthorized Disassembly: Any bags disassembled, modified or repaired by buyers without factory permission are not allowed to apply for return.

2.2 Non-Returnable & Non-Refundable Situations

In order to standardize B2B transaction rules, the following situations do not support return, exchange or full refund:

• Customized OEM/ODM Orders: All bags with custom logo, custom color, exclusive size and personalized craft cannot be returned unless there is factory production error.
• Artificial Damage: Damage caused by buyer improper storage, transportation, use or man-made collision is not within the return scope.
• Seasonal Clearance Products: Discounted promotional bulk products are final sales, no return or exchange.
• Partial Batch Goods: For bulk wholesale orders exceeding 500 pieces, returns are only acceptable for defective individual products, not for the whole batch without valid reasons.
• Shipping Delay Risk: Goods detained or delayed by customs, logistics company and local policy do not support unconditional refund.

2.3 Detailed Refund & Return Process

1. Step 1: Submit Application — Contact our B2B sales manager via official email or WhatsApp, submit order number, defective evidence and return demand within the valid period.
2. Step 2: Factory Audit — Our quality inspection team will verify the product problem within 3 working days, and send official audit result to buyers.
3. Step 3: Confirm Return Scheme — After passing the audit, we will confirm return address, logistics method and refund proportion with buyers.
4. Step 4: Goods Return & Inspection — Buyers send back goods to the designated factory warehouse. We will re-inspect all returned items within 5 working days after receiving goods.
5. Step 5: Fund Refund — The qualified refund will be completed via the original payment channel within 7-10 working days. Bank handling fee shall be borne by the buyer unless the fault is on our factory side.

2.4 Shipping & Cost Liability Rules

• Factory Responsible Freight: If the goods have production quality problems, wrong shipment or quantity error, our factory bears the round-trip shipping cost.
• Buyer Responsible Freight: For buyer personal reasons (wrong order, temporary cancellation, subjective dissatisfaction), buyers need to bear all return shipping fees and 8% handling charge.
• Freight Insurance: We suggest all B2B buyers purchase logistics insurance for returned goods. Marrant will not compensate for damage during return transportation without insurance.

2.5 Defective Goods After-Sales Solution

As a professional leather bag factory, Marrant strictly controls product quality. For confirmed defective products:

• Provide free repair service for minor damaged leather bags;
• Replace new qualified products for serious defective goods free of charge;
• Give partial discount compensation for small-area flaws confirmed by both parties;
• For long-term cooperative B2B clients, we provide exclusive after-sales priority service.

2.6 Bulk & Custom Order Supplementary Terms

For wholesale orders above 200 pieces and customized OEM orders:

• Pre-production sample confirmation is required. Mass production will start only after buyer confirms sample quality;
• The allowable defect rate of bulk leather bags is 1.5%. Compensation will be given if the defect rate exceeds the standard;
• Customized deposit is non-refundable to cover material procurement and mold opening cost.

2.7 Contact & After-Sales Support

If you have any questions about refund, return and after-sales service, please contact our B2B professional customer service team:

Official Website: https://mvabag.com

Business Email: melody@marrant.cn

Working Time: Monday to Friday, 9:00-18:00 (GMT+8)

Sales Manager: Melody +86 18925073489 （Whatsapp）

Remark: Marrant reserves the final interpretation right of this refund and return policy. We will adjust the terms appropriately according to international trade rules, and publish updates on the official website without separate notice.